Electrical District #3
 Contact us  |  Community Links 

Online Account Portal & Bill Payment




 

How to Use the Online Account Portal & Bill Payment

Accessing Your Account
The first step to taking advantage of the account portal and online bill payment service is to access your account through the 'Access My Account' link on this page. This brings you to the Account Login page. You will need to refer to information on your latest utility bill in order to complete the signup process. Simply enter your account number and password and click Login. If you do not have your login information click the 'New User' link and it will take you through the steps to set up your account. If you have any difficulties, please call customer service at 520-424-9021.

Account Portal
Once you login, you will be on the main Account Portal page. From this page, you can view a number of things including:

Payments
On this tab you can make a payment by either credit/debit card or by e-Check, set up recurring payments, or enter your debit/credit/e-Check information into the system so you don't need to fill out payment information every time you make a payment.

My Account
Under the 'My Account' tab you will find your service location history, set up/change your e-Bill preferences, and change your login user ID or password.

My Usage
You can view your account usage and billing history from this tab.

My Alerts
From this tab you can enable, edit, and remove your account notices and reminders.

Frequently Asked Questions

Q. What is the Online Bill Payment Service?
A. Our Online Bill Payment Service allows you the convenience of paying your utility bill online without the hassle of envelopes, checks, and stamps. All payments are secure and encrypted for your protection.

Q. Is e-Bill secure?
A. There are several methods used to ensure that your e-Bill account information is secure:

• Sign-in ID and Password:
Your username and password are unique identifiers that only you know. As long as your username and password isn’t shared with anyone, no one can sign in as you.

• SSL: We use SSL (secure sockets layer), which ensures that your connection and information are secure from outside inspection.

• Encryption: We use 128-bit encryption to make your information unreadable as it passes over the Internet.

Q. Are credit cards accepted for payment?
A. Yes, credit cards are accepted as payment. Simply choose this payment method when paying your bill online. We accept Visa, MasterCard, Discover, & American Express.

Q. Are checks accepted for payment?
A. Yes, we accept checks as payment. Simply choose this payment method when paying your bill online.

Q. What if I’ve received a disconnection notice or have been disconnected?
A. Please contact a customer service representative at 520-424-9021.

Q. Whom do I contact if I have questions about my e-Bill?
A. Please contact a customer service representative at 520-424-9021.


Q. What do I do if I paid my bill with e-Bill, but it still shows owing online?
A. Please contact a customer service representative at 520-424-9021.


Q. How do I update my email address or other personal information?
A. This information can be updated under the My Account tab by clicking Account Profile. You will only be able to update your email address and phone number(s). If you wish to update any other information, please call or visit our customer service office.