To disconnect your electric service, sign in to your SmartHub account using either the mobile app or the online portal.

  1. Select the My Services tab.
  2. Verify that the correct service address you would like to disconnect is selected at the top of the page.
  3. Click Add & Edit Service.
  4. Select Disconnect Electric Service and click Continue.
  5. Complete all required information and submit your request.

Please note that you will still receive a final bill after your service has been disconnected. Be sure to review all information carefully before submitting your request.

 Must be completed by primary account holder and require at least 24 hours notice. Disconnections occur Monday-Friday any time between 8:00 a.m. - 5:00 p.m with the exception of holidays. If you currently have a deposit established on your account it will be applied to your final billing. (Earliest disconnect time will be next day.) If you are unable to sign into your account you may use this form.