FAQ

What information is required to establish a residential account?

What are the residential service establishment charges?

What is your service area?

How far in advance do I need to request a connect of services?

If I am required to pay a deposit, when do I get it back?

How far in advance do I need to request a disconnect of services?

Do you offer electronic billing?

What is Pre-Paid Metering?

What is the disconnection policy?

What is the reconnection policy?

What are your rates?

Can I add someone to my account?

Yes, you can add a secondary or authorized person to your account at any time.

Authorized: Individual will not be able to make any changes on the account but we will be able to speak to them regarding the account and make payments.

Secondary: Individual will be responsible in conjunction with the primary account holder for the billing. The Secondary will also be subject to the soft utility credit check to verify identification. Their name will appear on the bill and they will be able to make changes to the account.

To add a authorized or secondary to the account, please call us to give permission.

How do I set up auto-pay?

Do you have a mobile app?

Do you offer different billing programs?

How do I get a copy of my bill?

How do I read my bill?

How do I update my email address or other contact information?

When is my bill considered past due?

Do you offer any assistance information?

How can I see my energy usage?

What are the glossary terms?

Customer Charge
Flat monthly fee that helps pay for the upkeep of the electrical lines, meters, transformers and administration costs.

Demand Calculation
Charges for when you use the highest amount of electricity based on your rate plan.

Auto Pay
Account is set up for auto payment through either a credit/debit card or bank account.

Energy Calculation
Charges for your KWH usage based on your rate plan.

Important Disconnection Notice Box
If the previous unpaid balance on the account is not paid by 5:00 p.m. on the disconnection date, the electric service to this account will be disconnected.

Levelized Account
States that you are either on the Levelized (LPP) or Budget (BPP) program.

Previous Levelized Account Balance
Account is on the LPP or BPP program, and this is the amount in the “bucket”.

Purchase Power Cost Adjuster (“PPCA”)
Passes along increases and decreases in monthly power costs above those included in the base rates.

Commitment to Community
Supports customer rebates and community programs.

Payment Options

Payments can be made online, through the mobile app, through the mail, in person or in the utility drop boxes (no cash please) located at either of the above locations, Fry’s Grocery Stores/Walmart Stores (fees do apply) or can be made via telephone.

Payments are due when bills are issued. After the Past Due Date, outstanding accounts are subject to late fees, including a late payment charge of 2% with a minimum of $4.

Deposits and service establishment fees are required to be paid before starting service.

Energy Assistance Fund
Donations to this program help assist community members pay their utility bills. Please sign up on your pay stub or sign up to make a monthly reoccurring contribution.