Important Dates to Remember

Payment Options Temporarily Unavailable

April 7 – April 12

As we transition to our new SmartHub payment system, some payment options will be temporarily unavailable, including online payments, pre-pay, auto-pay, and paperless billing.

We will continue accepting cash and check payments by mail, in the lobby, and through the drop box. Please note that payments made during this time will not post to your account until the new system goes live on April 13.

Auto Payments Will Be Down

April 7 – April 12

Auto Pay will be discontinued during our transition to SmartHub.

All customers will need to register their account in SmartHub and re-enroll in Auto Pay starting April 13 if they choose to continue using Auto Pay.

SmartHub Goes Live!

April 13, 2026

Our team has been working hard to get this new system ready for you. It’s going to make managing your account easier than ever.

Please register your account using the information on this page after 4/13 using SmartHub.

Reach out to a customer service representative if you have any questions at (520) 424-9021.

Introducing SmartHub

How can SmartHub help you control your account?

Our SmartHub mobile app and web portal will keep you informed and will show you where to save time and money on your bills.

Billing & Payments: No more waiting for your bill to arrive in the mail, access your bill at anytime from anywhere. Save time with easy payment options to avoid late fees and service interruptions.

Alerts & Notifications: Stay informed on important account events via email or text messages. Receive the information you need to make the right decisions about your account.

Paperless Billing: What if you could save some time and a tree at the same time? Activate SmartHub paperless billing, an eco-friendly way to instantly access your bill.

Usage Monitoring: Worrying about usage or surprising bill amounts can be stressful. With access to this information, you can be in control and make decisions that can help reduce your bill.

SmartHub gives you complete control over your account by giving you the tools that deliver the right information at the right time so you can make the right decisions about your account.

Why did ED3 decide to make this change?

What will change?

Will I have to do anything special once the conversion to NISC happens?

All customers will need to register their account with the new online portal system, SmartHub, once it goes live on 4/13/26. You will be able to call and receive additional information about this at any time throughout the changeout process, please make sure that ED3 has your current email and phone number. If your account is set up on auto-pay you will need to re-enter the credit/debit card information.

Is the mobile app secure?

What is the difference between the SmartHub web portal and mobile app?

Both platforms are part of our online account management system for members.

Both the web version and mobile app allow you to securely access their account information, change your personal information, manage notifications, update stored payment methods, view bills and payment history, make payments, and report issues.

The free, secure mobile app is available to download and install on mobile devices and tablets.

What do I need to be able to enroll in SmartHub?

Do you have to set up the app on the computer first?

Will the conversion affect how I pay my bill?

If your account is set up on auto-pay you will need to re-enter the credit/debit card information as federal law prohibits the automatic transfer of credit and debit card numbers into the new SmartHub system.

If you pay through your bank’s bill pay system you will need to go to the bank and update your account number on your bill pay, and possibly when you send it.

If you call customer service to pay your bill you will be directed to pay over the automated phone system now or be referred to SmartHub to make payment. The first time that you call you will need to set up a PIN number to verify you for future payments over the phone. Customer Service will still be there to answer all of your questions, but they will not be able to accept payments over the phone.

You will still be able to pay in person at the city office and at the district office. Apple Pay and TAP payments can now be accepted.

Can I manage and make payments on multiple accounts with SmartHub?

How current is the account information in the app or website?

How do I avoid being scammed by another party when being asked about SmartHub and my new account number?

Rest assured, we are working hard internally to make certain this transition is as easy as possible for you. We are excited about the improvements that are coming and encourage you to contact us with additional questions or concerns.

Still have questions? Please contact us, our employees are happy to assist you during this transition.

Hours: Monday - Friday, 7 a.m. - 7 p.m.
Phone: 520-424-9021
Email: customerservice@ed-3.org